Terms of use

Introduction

Before each use of our website holomon.gr, please consult the terms and conditions of use and make sure that you have understood them and that you fully agree with them.

The family business Holomon Organic Herbs is active in the production, packaging and sale of its products, including through the internet (e-shop).

The website holomon.gr is an online store selling products through the Internet, created and operated by the family business under the name Stella Papakonstantinou and under the brand name Holomon Organic Herbs. It is based in Taxiarchis, Halkidiki, with electronic contact address info@holomon.gr, telephone line of the online store: +30 2371094394.

General terms

Every user who enters and uses the services of the online store holomon.gr is obliged to consent and accept all the terms expressed on this website, without exception. If you do not accept these terms, you are not allowed to use this website and make any transaction with this online store. The website holomon.gr has the right to modify the terms of use, prices, suspend or discontinue all or part of its website, change, improve or upgrade it without notice. The website holomon.gr does not provide guarantees regarding the complete absence of viruses or other malicious programs, it does not guarantee typographical, spelling, numerical or imaging errors that may appear on the website. The website holomon.gr does not bear any responsibility or obligation for compensation for any damage and non-pecuniary damage resulting from the use of the website.

Copyright

All content of this Website holomon.gr, including distinctive titles, marks, logos, images, graphics, photos, drawings, texts, etc. are the intellectual property of Holomon Organic Herbs and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, transfer or misleading of the public regarding the content of the website holomon.gr is prohibited. The granting of the use of the rights is done only with the written consent of Holomon Organic Herbs.

By accessing this Website you agree to be bound by the above copyright laws.

Privacy

The data of the users (name, email address, home address, etc.) and the transactions of the users of the online store are considered confidential in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679). In order to provide you with the best possible services and products, we request specific personal information (personal data) when you register on the website holomon.gr and when you make an online purchase as a visitor. We assure you that any information you provide to us through the Website remains strictly confidential.

The personal data that you make available to us by registering as a member or as a visitor are used exclusively for the execution of your transactions.

Purchasing of Products in our E-Shop

The products available for purchase on the website holomon.gr are displayed with retail prices including VAT. In addition to the retail cost, each user / customer also pays the shipping cost, when there is a charge. Shipping costs are displayed before the final submission of his order. The products will be sent by courier. Holomon Organic Herbs may change the prices of its products at any time without notice. Any modification will not affect orders that are already being processed or shipped.

Payment methods

Payment for the products can be made in one of the following ways:

Credit or debit card

Payment is made on the secure Winbank Paycenter system of PIRAEUS Bank

PayPal

Payment is made on the PayPal platform

Bank Transfer

The transfer is made to one of the following accounts:

Piraeus Bank
IBAN GR31 0172 2760 0052 7609 7544 151
BIC: PIRBGRA
Account Holder Name: Papakonstantinou Stella

National Bank of Greece
IBAN GR45 011 0453 000 00 453 401 290 92
BIC: ETHNGRAA
Account Holder Name: Papakonstantinou Stella

IMPORTANT INFORMATION: Please use your order number and your full name as payment reference. When the deposit is made through any other Greek or foreign bank, any transaction costs are borne exclusively by the customer and in no case by Holomon Organic Herbs. Orders will not be shipped until the funds have cleared in our bank account.

Cash on delivery

Payment is due upon receipt of your order. In case of cash on delivery, there is an additional charge of 2,00 euros.

After the completion of the order, an email will be sent to the customer confirming his order.

Shipping methods

Shipments within Greece

The products are sent by ACS courier and are delivered safely to your address within three or five working days from the day of payment of your order and the confirmation by e-mail for their shipment.

Shipping cost is 5 euros and cash on delivery cost 2 euros, delivery days are 3-5 working days.

Shipments Abroad

  • Austria, Belgium, Germany, Denmark, Croatia, Liechtenstein, The Netherlands, Hungary, Poland, Slovakia, Czech Republic: Shipping by ACS, shipping cost 25 euros, delivery days 10 working days.
  • France, United Kingdom, Italy (excluding Vatican, San Marino not served), Ireland, Latvia, Lithuania, Luxembourg, Monaco, Romania, Slovenia: Delivery by ACS, shipping cost 37 euros, delivery days 10 working days.
  • Estonia, Spain (except Andorra, Gibraltar not served.), Malta, Portugal, Sweden, Finland: Shipping by ACS, shipping cost 60 euros, delivery days 10-15 working days.
  • Cyprus: Shipping with ACS, shipping cost 20 euros, delivery days 7-10 working days.
  • Bulgaria: Shipping by General Post, shipping cost 25 euros, delivery days 5-7 working days.

Holomon Organic Herbs does not recognize any responsibility in case of delay in delivery due to extreme weather events, strikes and force majeure, in which case the above delivery deadlines are extended accordingly.

The shipping charge is calculated and displayed on the Checkout page. The products are always accompanied by the corresponding documents. The customer has the opportunity to choose the type of document he wants (retail receipt or tax invoice), by filling in the corresponding field of the website. In case of a tax invoice, he is obliged to indicate the relevant data for the invoicing.

Returns policy

Upon receipt of the product, the customer is responsible to check the packaging if it is intact and if the condition of the products received is the desired or there are obvious problems or defects of the product so as not to lose the rights arising from the law on defective products. In case the customer receives a defective product he is obliged to inform Holomon Organic Herbs within 2 days. In this case the return cost will be borne by Holomon Organic Herbs, provided that the return will be made in consultation and after you have contacted us about how to return them. Please note that returned products must not have been used, opened or damages, security tapes must not have been removed, and the labels accompanying the product or products must be exactly as they were when you received them together with the retail sales receipt or the invoice delivery note

The customer can exercise the right of withdrawal 14 days after receiving his order and request a refund and is not obliged to place a new order. Holomon Organic Herbs must return the money within 14 days of receiving the cancellation request and receiving the returned products. However, return of money may be delayed if we have received the products back. Contact must also be made via e-mail at info@holomon.gr to give the necessary instructions for the return. It is clarified that even in this case, products must not have been used, opened or damages, security tapes must not have been removed, and the labels accompanying the product or products must be exactly as they were when you received them together with the retail sales receipt or the invoice delivery note. No refund is made for a product that has been used or its packaging has been altered in any way. In case of withdrawal the return costs are borne by the customer.

Limitation of Liability

Holomon Organic Herbs is not liable for damages incurred before, during or after a transaction, which may have been due to theft, breach of the law or breach of the terms and conditions.

Provided information & product description

Please note that the information given on our site about our products has been obtained from research and books on botany, is provided for informational purposes, can in no way constitute medical information or constitute medical treatments. For any use for therapeutic purposes, consult your doctor. Avoid the use of herbs during pregnancy.

Cookies

Cookies are small text files stored on your device using any browser, whenever you visit a website. We may use cookies for example to inform us if you have visited our website before or if you are a new visitor as well as to help us identify features of our website that you may be more interested in. We use cookies to make your browsing better easier and more enjoyable. The installation of “cookies” is allowed only with the consent of the user and after appropriate information.